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Grievance Resolution Policy - Students

Status


Next review
Fri, 13 November 2026

MST is committed to ensuring that students who have a concern about any academic or non-academic aspect of our education operations have ready access to fair, just and effective grievance processes.

Public
visibility
Approved on: 07 Aug 2020
Review cycle: AN
Owned by

College Board

Approved by

Vice Principal (Academic)

Category: 
Policy Contact: 
Academic Dean
Purpose: 

MST is committed to ensuring that students who have a concern about any academic or non-academic aspect of our education operations have ready access to fair, just and effective grievance processes.

Scope: 

All MST students.

Statement: 

MST has a policy and a process for dealing with student grievances (also called ‘complaints’). The policy ensures that students have access to fair and just avenues to deal with any grievances, and that they can follow those avenues without fear of reprisal.

MST is an affiliated college of The Australian University of Theology (AUT). The AUT Grievance Resolution Policy for Students applies to MST.
The link to the AUT Grievance Resolution Policy for all students can be found here.