To outline the policy and principles for managing student grievances (also called “complaints” or “appeals”).
MST is committed to ensuring that students who have a concern about any academic or non-academic aspect of our education operations have ready access to fair, just and effective grievance processes.
This policy applies to all Affiliated Colleges, AUT staff, and all students. The scope of this policy is to outline the process for any type of student grievance, complaint or formal appeal.
Staff grievances are considered under other processes.
The Australian University of Theology (the AUT) is committed to ensuring that students who have a concern about any aspect of our higher education operations have ready access to fair, just and effective grievance processes. Specifically, this means:
• A student may report a grievance about any aspect of the AUT’s higher education operations, including operations provided on its behalf by its Affiliated Colleges and other entities.
• The student may do this without fear of reprisal.
• The grievance may be about an academic or a non-academic matter.
• There is a comprehensive process for handling and resolving grievances, which includes review by an independent third party if the process cannot resolve the dispute.
If an Affiliated College or other entity acting on behalf of the AUT does not comply with this policy, the Council of the AUT will take disciplinary action as it sees fit, with the maximum penalty being dis-affiliation and exclusion from the AUT.
MST is an affiliated college of the Australian University of Theology (AUT). The AUT Grievance Resolution Policy for Students applies to MST.
The link to the AUT Grievance Resolution Policy for all students can be found here.
